Damages:
If you received a item that was damaged in transit
and need to exchange it for the same item, visit our Damages
Center to request a replacement. Please keep the item(s)
for 10 business days for possible inspection by carrier. After
10 business days simply dispose of the item(s). Note: You
must report a damage claim wit in 10 business days of delivery,
any damag claim after that point will not be replaced.
Please note that it takes 5 business days
to process the exchange once they arrive at our Damages Center.
Click here
to process a damage claim.
Returns:
You may return new, unopened items within
30 days of delivery for a full refund. All merchandise must
be returned in new condition with all original boxes, packing
material, documentation, and instructions and must be able
to be resold. We'll also pay the return shipping costs if
the return is a result of our error (you received an incorrect
or defective item, etc.). Please note you may be charged for
shipping and any applicable restocking fees on returned orders.
This includes the cost of free shipping; items returned that
had been shipped for free will be refunded for the price of
the merchandise excluding the actual shipping cost.
Please note that it may take up to 10 business
days to process returns once they arrive at our Returns Center.
Click
here to download the Product Return Form
Exchanges:
If you received a faulty item and need to exchange it for
the same item, visit our Exchange Center to request an exchange.
If you would like to exchange an item for a different item,
please return the original item through our online Exchange
Center. Please return the item to our address below. Shipping
cost is the responsibility of the customer. Additional shipping
charges will apply.
Please note that
it takes 3 to 5 business days to process the exchange once
they arrive at our Returns Center.
Click
here to download the Product Exchange Form
Partial Refunds:
Partial Refunds will be issued for the following items:
For items that are returned more than 30 days after delivery.
Any item that has obvious signs of use.
Any item not returned in the condition it was received.
Shipping Address:
WineStuff.com
Returns & Exchanges
410 S 16th Street
Easton, PA 18042
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