Damages:
If you received a item that was damaged in transit and need to exchange it for the same item, visit our Damages Center to request a replacement. Please keep the item(s) for 10 business days for possible inspection by carrier. After 10 business days simply dispose of the item(s). Note: You must report a damage claim within 10 business days of delivery, any damage claim after that point will not be replaced.

Please note that it takes 5 business days to process the exchange once they arrive at our Damages Center.

Click here to process a damage claim.

Returns:
You may return new, unopened items within 30 days of delivery for a full refund. All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions and must be able to be resold. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note you may be charged for shipping and any applicable restocking fees on returned orders. This includes the cost of free shipping; items returned that had been shipped for free will be refunded for the price of the merchandise excluding the actual shipping cost. A $10 return delivery fee will also be applied for delivery refusal on non-damaged goods.

Amazon Orders:
A 6% restocking fee will apply to all returns of orders placed through Amazon.

Restocking Fees:
All returns that were special order, shipped directly from manufacturer and/or shipped from locations other than our primary PA warehouse will be charged a 15% restocking fee ($5 Minimum).

Please note that it may take up to 10 business days to process returns once they arrive at our Returns Center.

Click here to download the Product Return Form


Exchanges:
If you received a faulty item and need to exchange it for the same item, visit our Exchange Center to request an exchange. If you would like to exchange an item for a different item, please return the original item through our online Exchange Center. Please return the item to our address below. Shipping cost is the responsibility of the customer. Additional shipping charges will apply.

Please note that it takes 3 to 5 business days to process the exchange once they arrive at our Returns Center.

Click here to download the Product Exchange Form


Partial Refunds:

Partial Refunds will be issued for the following items:

For items that are returned more than 30 days after delivery.
Any item that has obvious signs of use.
Any item not returned in the condition it was received.

Defective Items:
If you discover what you believe is a product defect please contact Customer Service at 1.800.946.3788 or via e-mail . Products deemed defective within 30 days of delivery can be exchanged for a non-defective item. If after 30 days of delivery please contact the manufacturer of such third-party product directly for information regarding the manufacturer's warranty. Defective items can also be returned for a refund within 30 days of delivery at your expense.