Shipping Times
Our goal is to process all orders within 1 business day of
receipt. Orders are processed and shipped during regular business
hours (Monday through Friday 9:00AM - 6:00PM EST). If your
order is placed on a weekend or holiday your order will be
processed and shipped the next business day. Subject to availability.
In the event the products you ordered are drop shipped from
their manufacturers/producers shipping times may vary.
Free Shipping Offers
Free shipping offers are valid for deliveries to the continental
United States. These are offers are not valid on deliveries
to PO Boxes, APO/FPO addresses, International deliveries,
Alaska, Hawaii & Puerto Rico. Please note you may be charged
for shipping and any applicable restocking fees on returned
orders. This includes the cost of free shipping; items returned
that had been shipped for free will be refunded for the price
of the merchandise excluding the actual shipping cost.
Returns & Exchanges
You may return or exchange new, unopened items within 30 days
of delivery. All merchandise must be returned in new condition
with all original boxes, packing material, documentation,
and instructions and must be able to be resold. Please note
you may be charged for shipping and any applicable restocking
fees on returned orders. This includes the cost of free shipping;
items returned that had been shipped for free will be refunded
for the price of the merchandise excluding the actual shipping
cost. Please be advised: Winestuff will pay the return
shipping costs if you received an incorrect or defective item
only!
Tracking Information
All orders shipped are trackable. Customers will receive tracking
information of shipped orders directly by email from Winestuff.com
on the day after shipment. To track your order simply click
here or visit www.ups.com.
Shipping Methods
All orders are shipped UPS Ground, unless otherwise specified
by customer. Depending on destination, please allow 4-7 business
days for shipping. For estimated delivery time to your state,
view the map below:
How long will it take
to receive my order once it is shipped?
All orders are shipped UPS Ground, unless otherwise specified
by customer. If your order requires expedited shipping service
please call 1-800-946-3788. Depending on destination, please
allow 4-7 business days for shipping. For estimated delivery
time to your state, click
here.
Expedited Shipping
UPS Next Day Air, Second Day Air, and Three Day Select are
available, if orders are needed quickly, for an additional
fee. Please let us know if you would like one of these services
by making the appropriate comment in the "Special Delivery
Instructions" section of the order. Your shipping email
confirmation will indicate the method of service used. Next
Day Air orders shipped on Friday will arrive on Monday.
APO/FPO & P.O. Box Addresses
For APO/FPO & P.O. Box addresses, all orders will be shipped
via USPS only (Expedited and Express ship methods are currently
not available for APO/FPO & P.O. Box addresses). Standard
delivery timeframe do not apply to APO/FPO & P.O. Box
shipments. The cost for shipping is based upon your order
amount and will be added to your order upon shipment.
To avoid delays and additional fees we suggest shipping your
order to a physical address rather than a PO Box or APO/FPO.
Free Shipping offers do not apply to APO/FPO & P.O. Box
Addresses. It some cases additional shipping charges
may apply after your order is shipped.
International Shipping
Shipping charges for International Orders vary greatly. Please
send us an email
with the items that you are interested in buying, your address,
and the destination country. We will email back information
on ordering, including shipping and handling charges. We will
be happy to answer any questions that you have, so please
let us know how we can help you. We can NOT
guarantee international shipments. Any delays in time, damages
or lost packages will have to be handled directly with USPS
by the customer. You may be charged customs/import fees from
the destination country prior to delivery. These charges are
from the customs department of the country and are not the
responsiblity of Winestuff. Free Shipping offers do
not apply to International Shipping. It some cases
additional shipping charges may apply after your order is
shipped.
Custom Wine Cellars, Coolers &
Racking, All Howard Miller Products,
Free shipping offers do NOT apply to wine
cellars, cooling units, wine racks, all Howard Miller products,
Wine Keeper systems and their components, items shipped from
manufacturers or freight collect, and personalized items require
additional delivery times. Because of size and/or weight,
some items require an additional shipping surcharge. Shipping
for large items will vary according to destination, and will
be charged to your account when calculated. Please make sure
wine cellars, cooling units, wine racks, Wine Keeper systems
fit and are compatible with your space as ALL sales
are final. It some cases additional shipping charges
may apply after your order is shipped.
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